Job Details | Elite Brand Ambassador (Seasonal)

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VIPdesk Connect

Location: ChicagoIL 60611 Document ID: AA413-4EVB Posted on: 2016-10-1310/13/2016 Job Type: Temporary

Job Schedule:Full-time
Part-time
Minimum Education: Not Specified2016-11-12
 

Elite Brand Ambassador (Seasonal)

Elite Brand Ambassador (Seasonal)

Customer Care Chicago -Virtual, Illinois

Description

The Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via phone, email, and chat. The Elite Brand Ambassador will assist Chanel’s customers with all aspects of customer service including the placement of orders, general customer service assistance and escalated issues across three lines of business: Fragrance & Beauty, Watches & Fine Jewelry, and Fashion. The Elite Brand Ambassador will utilize a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world-class customer service to their customers.

Although Elite Brand Ambassadors telecommute from secure home offices, mandatory training sessions may be held at Chanel boutiques and training facilities. Elite Brand Ambassadors must be located within commuting distance to the facilities located in Chicago. 

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

  • Handle customer service inquiries with sophistication for Chanel customers via phone, email and chat (chat to be added in the future).
  • Provide warm, personable, professional and courteous service at all times.
  • Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel  and proud to represent the brand.
  • Provide service in a manner that takes the service one step further, by engaging in fact finding to ensure you are solving all of the customer needs.
  • Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
  • Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
  • Confident and driven to find solutions to customers issues
  • Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
  • Thrive in an environment with high performance standards.
  • Communicate with customers and exhibit genuine empathy when appropriate.
  • Embrace the commitment to customer service and nourishes brand loyalty.
  • Ability to accurately document customer interaction details accurately.
  • Applies high quality customer service guidelines while servicing customers.
  • Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
  • Other duties as assigned.

Job Requirements:

  • Must have the ability to travel to Chanel boutiques or training centers for mandatory trainings.
  • Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.

Job Qualifications:

  • Previous in-store retail experience ideally in luxury retail.
  • Have a genuine passion for fashion, fragrance, cosmetics and luxury goods in general.
  • College degree preferred.
  • Have experience with luxury brands and serving affluent customers.
  • Excellent verbal and written communication skills.
  • Experience and proven success in customer service in a luxury environment preferred.
  • Chat experience preferred.
  • Flexible, adaptable and willing to take on new things.
  • Desire to keep learning.
  • Very professional, calm.
  • Strong computer and internet skills.  Able to learn quickly in a technical environment.
  • Working knowledge of Microsoft Office programs.
  • Able to type at least 35 words per minute with excellent spelling and use of grammar skills.
  • Able to use effective and probing questioning and listening techniques to identify customer needs.
  • Polite, friendly and knowledgeable phone demeanor.
  • Highly adaptable, self-motivated and self-disciplined.
  • Able to learn and work independently and exhibit ownership as well as in a team environment.
  • Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
  • Able to successfully pass a credit, criminal and employment reference security check.
  • Able to work within the given availability outlined above.


Compensation:

  • Compensation commensurate with experience

 

System and Office Requirements to be provided by the Elite Brand Ambassador:

  • Home Office - Home office is in a separate room that is noise-free and has a door with locks.
  • File cabinet or desk drawer with lock
  • Cross-cut Shredder Machine
  • Internet Access – minimum 2.5 Mbps download and .5 Mbps upload without packet loss or delay – DSL, or Cable (dial-up, satellite, and wireless connections are NOT permitted).
  • Internet connection must be a wired connection to your computer (wireless not permitted).
  • Ability to receive and send faxes.
  • Sound card with speakers or USB speakers.
  • Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
  • USB headset that meets VIPdesk Connect requirements.
  • Home Office Computer:
    • Windows 10 (32-bit/64-bit):
      • 2 GB RAM or higher
      • Processor Speed - Dual Core Processor: 2 GHz or higher.
    • Windows 8 (32-bit/64-bit):
      • 2 GB RAM or higher
      • Processor Speed - Dual Core Processor: 1.5 GHz or higher.
    • Windows 7 (32-bit/64-bit):
      • 1 GB RAM or higher
      • Processor Speed - Single Processor: 3 GHz or higher. Dual Core Processor: 1.5 GHz or higher.
    •     Windows XP and Vista are NOT supported
       
    • Mac OS X Yosemite (10.10.x) or Mac OS X El Capitan (10.11)
      • 64-bit Intel-based Mac
      • 2 GB RAM or higher

 

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

 

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