Job Details | Assistant Manager, Merchandise - Wildlife Trading Post (Seasonal)

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Chicago Zoological Society

Location: BrookfieldIL 60513 Document ID: AA333-08ZF Posted on: 2016-08-3008/30/2016 Job Type: Temporary

Job Schedule:Part-time
2016-09-29
 

Assistant Manager, Merchandise - Wildlife Trading Post (Seasonal)

Starting Pay $15.78 per hour. Assistant Manager, Merchandise - Wildlife Trading Post Gift Shop (Seasonal)

The Assistant Manager, Merchandise at Wildlife Trading Post gift shop is responsible for assisting in the management of daily operations of retail shops, stands, carts and other merchandise locations in accordance with established policies and procedures; for supporting institutional goals by providing exceptional guest experience and optimizing financial returns from assigned areas through sales and Animal Care and Conservation Fund donations.

A popular South Gate attraction, Wildlife Trading Post offers a scenic world tour of unique handcrafted gifts from jewelry, scarves, decorative items, animal masks, toys, crafts, stuffed animals, books, and more! Our guests are sure to find that special item to remember their special visit to Brookfield Zoo whether it be a spectacularly sunny summer day or a wonderful winter wonderland.

The primary duties and responsibilities:
  • Ensure exceptional guest service is being provided to all guests by scheduling staff for Society-wide customer service training, leading and improving Merchandise training, continuous observation, retraining, as needed, and follow up, as appropriate. Perform frontline functions as needed.
  • Assist in the preparation of location staffing plan and daily staffing schedules to support budgetary goals, including executing onsite operating adjustments in response to the needs of the guests and operation and, as needed, assign crew to assist in other areas to create efficiencies within the institution.
  • Perform daily management functions to ensure proper cash handling procedures, cash accounting, system and inventory controls are in support of programs and procedures established in conjunction with Cash Control, Finance and Security Departments.
  • Assist in training and supervising over 40 seasonal crew members, including observation, evaluation, recognition, and corrective action, as appropriate, following established guidelines. Support Society-wide customer service programs. Assure compliance to Society policies and procedures, including Life Safety policies, Government Job Safety regulations, and Labor Laws.
  • Maintain effective communications among various managers, crew and guests. Respond to requests from other departments in a timely manner.
  • Assist in managing the Merchandise point of sale system including working with the vendor support staff, Merchandise Buyers and Information Technology department to resolve urgent software and related hardware issues.
  • Assist in updating departmental procedures relating to customer service, up selling, cash handling, reporting, and location standards. Monitor financial performance of locations and implement corrective action in controllable areas, such as labor, to maintain budgeted expenses.
  • Ensure locations are stocked with necessary inventory and operating supplies. Perform inventories of locations to ensure sufficient onsite supply levels are met and submit supply orders to General Manager. Ensure all location signs are correct and properly displayed. Recommend and order appropriate signage as needed.
  • Other related duties as assigned.


Position Requirements and Specifications
This is a temporary / seasonal position.

The requirements for this position include the following:


  • High School diploma or equivalent combination of training and/or experience required.

  • Minimum of two years supervisory experience required, or equivalent combination of supervisory experience and direct frontline experience.

  • Must have computer proficiency including experience with Microsoft Excel, Outlook, and Word.

  • Strong customer service orientation required.

  • Solid organization and communication skills required.

  • Ability to interact with others in a friendly, courteous and helpful fashion required.

  • Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

The desirable qualifications include:


  • College coursework in relevant business, management subjects or other relevant subject preferred.

  • Prior experience with cash handling and working in a customer service environment preferred.

  • Ability to operate a Point of Sale system preferred.

  • Multilingual ability, Spanish fluency a plus.

Additional Information: Must represent the Chicago Zoological Society in a professional manner and provide the highest level of quality customer service at all times. This seasonal position requires a high level of customer service. Incumbent must have ability to learn and follow Society policies and departmental procedures and standards, and must model and enforce across assigned workforce. Incumbent must have ability to work non-standard hours including evenings, holidays, and weekends. Work schedules are based on the needs of the operation and may be adjusted due to weather conditions. Merchandise employees may be assigned to work in the retail shops and remote stands and carts. Merchandise employees may also be required to temporarily assist at other Guest Services locations as directed, such as food service areas.

Additional Information
The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans / Disabled.

The Chicago Zoological Society is an Equal Opportunity Employer
     
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