Job Details | Client Relationship Manager

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Lester associates

Location: ChicagoIL 60640 Document ID: AA214-53M7 Posted on: 2016-05-2705/27/2016 Job Type: Regular
Temporary

Job Schedule:Full-time
Part-time
Will pay relocation expenses
HOUR Hourly Wage: $26.50 -- $29.50 Minimum Education: Associates2016-06-26
 

Client Relationship Manager

Primary Objectives

 

Achieve the highest possible level of Affiliate satisfaction (as evidenced in satisfaction surveys and Affiliate retention) by ensuring delivery of world class service and support.
Assist Affiliate staff by ensuring quality communication and timely response in the Company’s daily interaction.  
During interactions with Affiliates, identify and communicate to Company management opportunities for improving communication, processes, services and client support.
Keys to Success

To succeed in achieving the primary position objectives, the ASM must have regular and effective, value-adding communication with Affiliate managers and staff members, and with internal Company managers and staff as well.  The ASM must be able to professionally communicate at all levels of Affiliate and Company organizations.  He/she must be deeply committed to providing “world class,” professional service that goes beyond expectations.

 

Specific Responsibilities

Support the Integration Team in on-boarding new Affiliates by tracking the project plan, coordinating the workflow, creating supporting documents and managing communication to ensure successful completion.
Provide daily administrative support to the Director of Affiliate Services by tracking Affiliate requests, response, projects or initiatives and commitments, managing timelines, creating documents, obtaining needed support or information from other Company departments.
Track all Affiliate contact and provide feedback to the Director of Affiliate Services on concerns or service issues that could cause Affiliate dissatisfaction.
Assist in planning value-adding Affiliate presentations and communication by researching topics of interest to Affiliates, arranging speakers, preparing Power Point documents, coordinating webinars, etc.
Manage the response to service calls and inquiries from Affiliate employees personally and professionally to ensure prompt and appropriate follow-up.
Identify urgent and critical issues that require escalation to legal counsel, senior management or other department heads, and promptly escalate those issues to Director of Affiliate Services.
Coordinate with Director of Affiliate Services to ensure appropriate response to field issues, and the delivery of quality services, materials, assistance and information to Affiliates.
Assist in developing and maintaining the online Affiliate Resource Center by preparing and updating needed materials, and by identifying opportunities to make the ARC more useful and valuable to Affiliates.
Help ensure that Affiliate staff members can get prompt attention and accurate answers from the Company staff on pertinent service and operating questions.

Qualifications and Experience

Education and Knowledge

Four year degree, preferably in related field (business, human resources, etc.)
Strong practical knowledge of staffing business operations including recruiting, payroll processing, customer and employee relations.
Excellent computer skills, including ability to create and work with Excel spreadsheets, Power Point and a project management application.
Key Skills

Highly polished, professional verbal communication skills and solid business writing skills
Well-developed problem-solving skills
Proven customer service skills; ability to diffuse tense situations, demonstrate empathy, build trust and confidence through professional problem resolution and communication

     
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