Now Hiring! Immediate Openings! Apply Today!

As a Merchandise Associate you will assist our many guests and greet them with a welcoming smile as customer service is a number one priority at Brookfield Zoo. Along with that enthusiastic and friendly greeting, your professional and knowledgeable assistance to guests while they browse and shop for their favorite stuffed animal will enhance their guest experience. Your friendly demeanor greeting customers upon their arrival and thanking them for supporting the Society when they leave will contribute positively to merchandise sales and the guest experience. In addition, you will be operating the cash register to accurately ring up sales; balancing the cash drawer at the end of each work day (including completion of daily cash sheets and location records); participating in daily operations by cleaning, stocking, pricing, displaying merchandise and taking accurate inventories. As a Merchandise Associate, you will follow and ensure all applicable institutional policies, procedures, and departmental protocols are followed; and, communicate to supervisors any needs, concerns, or suggestions involving merchandise operations. All of these activities are extremely important in maintaining a high-quality experience for our more than 2 million guests each year. Merchandise Associates may be assigned to work in gift shops, tents, souvenir stands, photo booths, and carts.

Position Requirements and Specifications
The requirements for this position include the following:

• Must be able to quickly learn how to use a cash register accurately and efficiently.
• Accurate basic math skills required.
• Some experience serving guests or customers required.
• Experience working under pressure and meet deadlines required.
• Ability to interact with others in a friendly, courteous and helpful fashion required.
• Ability to handle multiple tasks.
• Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

The desirable qualifications include:

• High School graduate or (GED) equivalent preferred.
• Multilingual ability, Spanish fluency a plus.

Additional Information: This is a temporary, seasonal position that requires a high level of customer service. Incumbent must represent the Chicago Zoological Society in a professional manner projecting a clean, neat, and professional appearance at all times. Merchandise Associates may be assigned to work in gift shops, tents, souvenir stands, photo booths, and/or carts. Merchandise Associates will be trained on a variety of equipment and skills and must be able to quickly learn and become proficient. Merchandise Associates may also be required to temporarily assist at other Guest Services locations, such as food service or admissions areas. Incumbent must be available to work non-standard hours including evenings, holidays, and weekends.

Additional Information
Brookfield Zoo is open 365 days a year including all weekends and holidays! We are now hiring numerous Merchandise Associates to work in one of our several gift shop locations within the park. Th is temporary/seasonal position lasts from approximately March - December, weather permitting. Work schedules are based on the needs of the operation.


The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans / Disabled.