Support Village operations by serving customers and completing their needs and by maintaining customer utility accounts and other Village services. Processing of confidential administrative daily support to Mayor and Village Administrator.

ASSISTANT TO THE MAYOR:
• Provide support to Village President and Board members by coordinating schedule, public appearances, phone calls, correspondence, files and other duties as assigned

ASSISTANT TO VILLAGE ADMINISTRATOR:
• Provide support to Village Administrator by maintaining calendar, handling phone calls, receive & screen visitors, maintain files
• Respond to citizens’ inquiries written, email and phone, proclamations, information, surveys
• Other duties as assigned by the Village Administrator

UTILITY CLERK
• WELCOMES CUSTOMERS AND VISITORS by greeting them in person or on the telephone and by answering or referring inquiries.
• COLLECTS REVENUES by receiving and recording utility charges, Village taxes, fees and services charges at the counter, through mail, via drop box and online.
• COMPLETES UTILITY BILLING PROCESSES by establishing utility accounts; verifying billing information, preparing and mailing utility bills, reconciling billing transactions and by resolving utility account discrepancies by investigating documentation and making recommendations.
• COMPLETES PERMIT AND LICENSING AND RESERVATION PROCESSES by receiving and recording various application for Village permits and licenses; receiving and recording requests to reserve various Village facilities; distributing permit and license and reservation application to appropriate officials for action; scheduling inspections appropriate to the application; disbursing approved permits, licenses and reservation requests; and by answering questions or referring inquiries.
• MAINTAINS VILLAGE RECORDS by filing documents and by keeping utility billing, permit and license, and any other assigned databases current.
• MAINTAINS ADMINISTRATIVE OPERATIONS by following work rules, policies and procedures; opening mail coming into the Village Office and distributing it to the correct parties; by typing letters or other documents, as directed; by complying with Village ordinances; and by suggesting operations changes to management.
• MAINTAINS TECHNICAL KNOWLEDGE by studying applicable state laws and local ordinances; by attending educational workshops as requested; and by reading vocational publications.
• CONTRIBUTES TO TEAM EFFORT by accomplishing related results as necessary.
• OTHER DUTIES AS ASSIGNED

ESSENTIAL QUALIFICATIONS:
Experience in utility billing and/or accounting is desired.
Ability to:
• Exercise judgment to solve practical problems and deal with a variety of concrete variables in
situations in and from standardized situations.
• Speak clearly and distinctly with poise, voice control and confidence using correct English.
• Use methods of effective public and interpersonal communications to maintain and promote
effective and courteous public relations.
• Interpret instructions furnished in written, oral, diagrammatic or schedule form and complete
the work as required.
• Operate general office machines to include a personal computer, facsimile machine, copier,
scanner, postage meter, 10‐key adding machine and a multi‐line telephone system.
• Employ keyboarding skills to use work‐related software programs provided by the Village.
• Use software programs provided by the Village to do essential functions of the position
• Follow the statutes, rules, regulations, practices, policies, procedures, customs, ordinances and
charter of the Village of Lakemoor and of the federal and state government, if applicable.
• Apply mathematical calculations necessary in the performance of job results. This will include
addition, subtraction, multiplication and division units of measure (including American monetary units) and decimals; computing ratio, rate, percent and creating and interpreting bar and line graphs and pie charts.
• Read and comprehend newspapers, trade journals, business magazines, manuals, dictionaries
and thesauruses.
• Prepare business letters and reports conforming to acceptable rules of punctuation, grammar,
diction and style.
• Work overtime as may be required.