Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Job Duties: Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders May prepare Service Technician efficiency reports May process warranty and/or product improvement claims including the computation of charges, submission and follow-up Experience, Education, Skills & Knowledge: Strong understanding of mechanical/technical terms and service department procedures Ability to use standard desktop load applications such as Microsoft Office and internet functions Knowledge of office procedures Strong organizational skills and attention to detail Ability to multi-task Strong written and verbal communication skills Please apply at: http://www.westsidetractorsales.com/static/employment.html