SHOW YOUR SUPPORT
for 90,000 Schools!

For more than 50 years, School Health Corporation has been the leading provider of medical supplies to schools and sports teams nationwide. We pride ourselves on offering medical products and supplies that are innovative and exceptionally well made, and are supported with competitive pricing, education, and reliable service. Our ultimate goal is to help our customers improve the health and well-being of those entrusted in their care.

At School Health Corporation, we place a strong emphasis on the growth and development of our employees. If you are looking for an environment that values quality and exceptional customer service, promotes innovation, and fosters learning and growth, we encourage you to apply for the Help Desk Support position.

Show your support for the 90,000 schools we serve throughout the nation, and build a winning career in this vital role:

HELP DESK SUPPORT PERSON, Part Time

The Help Desk Support person will provide support to internal business users for incident resolution and requests reported to the Service Desk. Responsibilities include initial assessment, research, and resolution of incidents and requests related to our technology systems. The Help Desk Support person is responsible for collecting information from the customer, logging all requests, maintaining appropriate documentation and tracking, communicating with the customer (employee), and working towards timely resolution to achieve a high level of customer satisfaction. This individual will engage with other resources, both internal and external, when the incident or request is outside their scope of ability, to resolve the request in a timely manner. This role will also perform administrative duties related to the technology systems.

Responsibilities:

•Document, track, and monitor all service request activity and communications.

•Prioritize and escalate service requests as required to ensure timely resolution and customer satisfaction.

•Engage with other resources, both internal and external, when the incident or request is outside scope of ability.

•Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation,

communicating promptly on progress, and handling customers with a consummately professional attitude.

•Track time spent on all activities in the service desk system.

•Document detailed descriptions of resolutions on all service desk requests.

•Grow general knowledge of technology systems to increase ability to resolve requests.

•Perform administrative duties related to telecommunications system, enterprise systems, and other technology systems including setting up new users,

security settings, modifying systems settings, performing maintenance, setting up devices, and other administrative duties.

•Meet all requirements as defined in the School Health Corporation Service Level Agreement as well as any established Vendor Service Level Agreements.

•Update Technology Inventory if any software/hardware changes are requires as a result of a Service Request and keep Technical Support Analyst informed of those changes.

 

Be an education booster with School Health. Learn more, and apply now:

https://estratex.com/Applicant/Login.aspx?am9iaWQ9MzMxMjMmYz1TY2hvb2wgSGVhbHRoJl9fX2g9MTQ3NjE2MDQ3

Rally ‘Round Education!

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Equal Opportunity Employer