Overview: Must have exceptional people skills, with ability to motivate, direct and train staff. And at the same time maintain a high level of personal integrity and standards. Control quality of the service, resolve customer issues and be attentive to their needs and requests.  Responsibilities: Interviewing, hiring and firing  Conducts classroom and practical training for Operations personnel Perform quality assurance checks  Supervise and coach field personnel to ensure effective achievement of sales goals, close ratios, completion goals, and customer satisfaction. Be attentive to customer needs and requests  Resolve issues during fulfillment process Regular interaction with senior management on projects that cross functional areas; provide executive level summary reporting on all projects/programs under supervision Ensuring that business operations are efficient  Additional duties may be assigned by management. Requirements: 2 years of customer service or sales experience must be authorized to work in US high school diploma Ability to work a variety of schedules which may include nights and weekends Effective written and verbal communication skills