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Open Every Day of the Year

While adventures at Brookfield Zoo may leave a guest hungry or thirsty, it may also inspire some shopping at the Culturas Gift Shop located by the Living Coast home to vibrantly colorful fish, corals, sharks and more. Shopping at Culturas Gift Shop offers an eclectic assortment of treasures for guests to facilitate fond memories of their visit to Brookfield Zoo. As a conservation organization, the store even carries the Zoo's largest selection of Fair Trade and eco-friendly products. Proceeds from merchandise sales help to feed and care for our animals - what a fantastic way for guests to show their support! You can too!

As a Merchandise Associate at Culturas Gift Shop, you will assist our many guests and greet them enthusiastically - customer service is a number one priority at Brookfield Zoo. Along with that welcoming smile, your helpful assistance to guests while they browse to shop will enhance their guest experience. Your friendly demeanor and vast knowledge about the merchandise will contribute positively to merchandise sales. In addition, you will be operating the cash register to accurately ring up sales and balancing the cash draw at the end of each work day; participate in daily operations by cleaning, stocking, pricing, displaying merchandise and taking accurate inventories. All of these important activities are extremely important in maintaining a high-quality experience for our over 2 million guests each year. Merchandise Associates may be assigned to work in gift shops, tents, souvenir stands, photo booths, and carts.

As Brookfield Zoo is open 365 days a year, this position highly prefers
flexible availability to work any 5 days out of any 7 days each week
with work shifts that are usually from 4 to 8 hours in length generally
during the hours that Brookfield Zoo is open. From Memorial Day -
Labor Day the Zoo is open 9:30 a.m. to 6:00 p.m. daily (Sundays until
7:30 p.m.). After Labor Day until Memorial Day the weekend & weekday
hours vary from 9:30/10:00 a.m. - 5:00/6:00 p.m. During special events,
the Zoo may be open until 9:00/10:00 p.m. You must be at least 16
years of age for this position. This is a temporary (seasonal) position.
Starting wage: $8.25 per hour.

Position Requirements and Specifications
The requirements for this position include:

• High School graduate or (GED) equivalent preferred.
• Accurate basic math skills required.
• Ability to communicate well with the public required.
• Must project a willingness to learn and perform new skills and tasks.
• Demonstrated strong customer service skills to provide the highest level of quality customer service, representing the Chicago Zoological Society in a professional manner.
• Demonstrated ability to work effectively under pressure and meet deadlines with the ability to handle multiple tasks.
• Incumbent must have the ability to work non-standard hours including evenings, holidays, and weekends.
• Experience and/or ability to work and interact effectively with a diverse, multicultural audience. Multilingual ability and Spanish fluency a plus.

Additional Information
The Chicago Zoological Society is an Equal Opportunity Employer/Affirmative Action Employer - Minorities/Women/Veterans/Disabled.