Job Details | Customer Service Representative

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Total Home Health

Location: ElginIL 60123 Document ID: A8323-2PKQ Posted on: 2014-08-1308/13/2014 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Not Specified2014-09-12
 

Customer Service Representative

Customer Service Representative


Total Home Health is an independently owned and operated durable medical equipment supplier whose origins date back to 1968 and has been focusing on servicing the needs of the Chicago tri-state area for over 40 years. Total Home Health is fully accredited by the Joint Commission, licensed by the State of Illinois certified by Medicare and Illinois Health and Family Services.

Total Home Health is in-network with most major insurances and has longstanding relationships with most of the medical institutions within the Chicagoland area.   Total Home Health has a seasoned leadership team that shares a commitment of putting the customer’s needs first and exceeding their expectations.

A central core belief is to treat each patient as if they were a family member.

We are currently seeking 3 highly motivated customer service representatives (CSR) for our Elgin and Melrose Park locations. This positon receives calls from referral sources and patients for new and existing orders, inputs and monitors the orders utilizing Brightree and follows up on all delivered orders.

  • High school diploma or equivalent
  • 1-2 years CSR experience
  • Basic computer knowledge required
  • Intermediate experience with Microsoft Word and Outlook
  • Knowledge of medical equipment desirable
  • Bilingual with Spanish and English a plus
  • Prior experience in billing for home care services preferred
  • Able to type at least 50 wpm
  • *Brightree experience a plus 

This full-time position will occasionally work Saturdays and have on call responsibilities. 

Candidates must possess excellent verbal and written communication skills, have the ability to multi-task in a fast paced team environment and capable of working with all levels of staff and customers. 

We offer our associates an excellent benefits package including medical, dental, vision, life insurance, 401K, paid time off and paid holidays. 

 

     
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