Responsibilities

SOLUTIONS ARCHITECT / ENGINEER - Unified Communications/Contact Center

SUMMARY

This role participates in setting specific customer strategies and executing the defined strategies within a sales environment. The successful candidate will support a staff of Verizon sales professionals by providing customer needs analysis, engineering and design of technical solutions, pricing and proposal assistance, technical presentations, technical consultation to internal and external customers, and to assist as the technical closer on sales opportunities. Qualified candidates will possess experience in the communications and/or network industry in a sales-oriented, technical design and engineering role, with an emphasis on IP-based network, Unified Communications and mobility solutions.

RESPONSIBILITIES

• Serve as the technical design and architectural expert across the organization's Enterprise Solutions' Unified Communication solutions portfolio.
• Focus on solution development and architectural design for assigned customer base with specific emphasis on the organization's Enterprise Solutions' global managed services and communications solutions portfolio.
• Translate customer business issues/opportunities into technical solution/business requirements
• Serve as a deal architect for multi-faceted, multi-technology solutions
• Partner with other company Enterprise Solutions subject matter experts to build the customer solution
• Develop and deliver technical presentations with customers and tailor content to audience as appropriate
• Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities.
• Understand pricing structures and associated elements including Service Level Agreements (SLAs)
• As a Subject Matter Expert in a given technology, address customer opportunities in the domain of expertise.
• Understand the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with the organization's Enterprise Solutions versus its competitors.

Qualifications

REQUIREMENTS

• BS or BA in Engineering or Computer Science or equivalent work experience
• 5+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of IP-based network, Unified Communications and mobility solutions.
• Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required.
• Experience in the development and implementation of IT and/or managed telecom solutions with accountability for end to end delivery.
• Proven experience with IT and/or telecom based products and services in one or more of the following:
  • IP Based Unified Communications (IP PBX, Unified Messaging , Web/Voice Conferencing, SBCs, SIP Trunking)
  • Data and IP Services (ATM, Frame Relay, VoIP, PIP, VPN)
  • Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX)
  • Call Center Technologies (ACD, IVR, Customer Portal)
• Working knowledge of switching, routing, server, video, UC&C and mobility equipment.
• Current and valid industry certifications in one or more of the following preferred...
  • Cisco
  • Microsoft, Tandberg, and/or Polycom
  • TOGAF
  • ITIL
• Ability to present both technical and non-technical information to broad audiences
• Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions customers.
• Effective written communication skills.

KEY TECHNOLOGIES:

• Cisco Unified Communications
  • Communications Manager
  • Unity/Unity Connection
  • Cisco Unified Presence
  • Cisco Unified Mobility
  • Cisco Emergency Responder
• Microsoft Unified Communications
  • Microsoft OCS
  • Microsoft Lync
• SIP and SIP trunking
  • Session Border Controllers
• Oracle
• Cisco CUBE
• Sonus

Additional Desired Technology Experience :

• Contact Center
  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Enterprise
  • Genesys
• Video Communications
  • Cisco Telepresence
  • Tandberg
  • Polycom
  • H.320 and H.323
• LAN/WAN
  • Cisco
  • Juniper
  • WAN Optimization
• Cloud Services
• Cisco Unified Computing Systems (UCS)

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Job ID: 362421