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Verizon Wireless
Location: Chicago, IL 60601 Document ID: A8125-05MV Posted on: 2014-08-1908/19/2014 Job Type: RegularJob Schedule:Full-time
2014-09-18
Application Production Support Engineer III
Responsibilities
Qualifications
Equal Employment Opportunity
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet
Job ID: 344565
- Provide level 2 support for multiple enterprise applications on Verizon Wireless's Machine-to-Machine platform
- Acknowledge and consume application point monitoring alerts, examine log files and perform return to service instructions
- Initiate and manage incident bridges after detecting service impacting outage or degraded service
- Compose and execute query scripts in SQL and ORACLE
- Set up test environments and analyze XML and various web service API's
- Create, Modify, Review Knowledge Base Articles
- Take project management approach to resolve complicated application defects by identifying scope and impact, escalating and leading multi-discipline functional teams toward resolution and providing consistent updates to core and extended teams
Qualifications
- Minimum Associate's degree. Bachelor's preferred
- 3 years of enterprise application administration or application support experience
- 1 year of code review, application debug or QA experience
- Working knowledge of OSI Model, Telemetry Principals, Machine-to-Machine concepts
Equal Employment Opportunity
Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet
Job ID: 344565
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