The Chicago Zoological Society is a leading conservation organization and has an exciting, fast-paced work environment and a family friendly atmosphere. We are very customer focused, as we host over 2 million guests to Brookfield Zoo each year. We are committed to conservation in the broadest sense, and we take PRIDE in every aspect of our operation. Our employees enjoy a unique work environment in a beautiful park-like setting that is based on respect, openness, cooperation, and involvement. At Brookfield Zoo, we work hard and we play hard! Employees are proud to work for the Chicago Zoological Society and are committed to our important conservation mission. Our dedicated staff has a true sense of purpose and a strong commitment to animals and conservation.

The IS Support Specialist (Seasonal) is responsible for promptly answering and responding to IS support requests and informational calls, e-mails, and voice mails sent to the IS Help Desk. You will install, update, reconfigure, and/or troubleshoot PC software to meet internal customer requirements; relocate PCs as needed; maintain hardware and/or software inventory of the Society's IS assets; maintain a reliable and stable desktop environment for all Society-supported PC systems; and, perform hardware and/or software PC upgrades, minor repairs, and new installations to desktop systems, as needed. You will also be responsible for other related duties as assigned including, but not limited to, reporting immediately to the Director of Information Services and the Vice President of Human Resources any discovery of child pornography on any of the Society's electronic or information technology equipment in accordance with Society policy and immediately reporting to the Director of Information Services or the Sr. V.P. of Finance and Administration any activity or request for application or security updates or modifications that may violate current Society policy, particularly as it relates to electronic communication or confidential information.

Position Requirements and Specifications
As Brookfield Zoo is open 365 days a year, this position highly prefers flexible availability to work any 5 days out of any 7 days each week; this position generally requires flexible availability to work non-standard hours including evenings, holidays, and weekends. This is a temporary (seasonal) position. Starting wage: $12.25 per hour.

The requirements for this position include:

• High school diploma or equivalent required.

• Minimum one year relevant experience to include installation, upgrades, and troubleshooting of PCs and PC software, including the MS Office Suite.

• Must have demonstrated good problem-solving and decision-making skills.

• Must have ability to work under pressure, prioritize effectively, and meet planned and unplanned deadlines.

• Must have good oral and written communication skills.

• Must maintain confidentiality of information and respect customer privacy.

• Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

• Incumbent must have ability to work non-standard hours, including holidays and weekends.

• Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.

The desirable/preferred qualifications include:

• Some relevant college coursework preferred.

• Experience with MCSE, MOS, A+ Certification, Dell DCSE, and/or Cisco CCNE a plus.

• Prior experience troubleshooting telephone and voice mail systems preferred.

• Multilingual ability, Spanish fluency a plus.

Additional Information
This requisition is to actively recruit for an immediate opening to work weekends, holidays and occasional weekdays.

The Chicago Zoological Society is an Equal Opportunity Employer/Affirmative Action Employer - Minorities / Women / Veterans / Disabled.

The Chicago Zoological Society is a VEVRAA federal contractor. We desire priority referrals of protected veterans. The Chicago Zoological Society located at 3300 Golf Road , Brookfield , IL 60513 is the hiring location for the organization. The Human Resources contact person for the organization is Wendy Larsen, Director of Talent Acquisition, email: wendy.larsen@czs.org .