Requisition ID# 951AW
This position contributes to the success of the Chicago Zoological Society by assisting in the management of the institution's main food service facilities, assuring exceptional food and guest service in support of the Society's goal to provide extraordinary guest experience and to be financially sustainable.

Responsibilities: Assist in the planning and management of the facilities operations to achieve service-related and financial goals as outlined in operating plans and annual budgets. Assist in the management and oversight of reporting staff, including interviewing and selection, training and orientation, staff development, scheduling, performance evaluation, coaching and counseling, and recommending appropriate employment actions, including disciplinary actions, etc. Assist in the planning, development, implementation and maintenance of an effective location training program which increases both the level of service and profitability of the operation. Assist in the management of inventory, cash, and liquor controls and budget management in accordance with approved procedures. Assist management staff to direct the delivery of all products and services to the guests and to assure quality standards are consistently met. Manage the multiple stages of food delivery including receiving and storage, preparation, service, dining experience, and cleanliness. Assist in the coordination with Plant & Facilities for the maintenance of equipment and facilities as needed. Other related duties as assigned.

Requirements: Associate's degree in Business Administration, Hospitality Management or related field, or equivalent combination of training and/or experience required. Minimum of 2 years food service supervisory experience required. Knowledge of budget process preferred. Must be able to obtain, within one year of hire date, and maintain food service sanitation certificates as required by city, county, and state. Must possess strong written and oral communication skills. Must possess strong interpersonal skills. Intermediate computer proficiency with Microsoft Outlook, Word and Excel skills required. Experience and/or ability to work and interact effectively with a diverse, multicultural audience. Multi-lingual ability and Spanish fluency a plus. Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents. This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. Incumbent is required to gain an intimate understanding of the organization, its mission, vision, values, and philosophies. Must represent the Society in a professional manner at all times. Because Chicago Zoological Society is an organization with multiple, rapidly changing priorities, the incumbent must be flexible, adaptable, and comfortable in a dynamic organization and with a culture that continues to evolve and develop. This is a full-time position, which routinely includes weekends, holidays, and occasional evening work.