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Assistant Branch Manager - Riverside

Job Description:	The Assistant Branch Manager is responsible for all daily aspects of management and performance of the branch including bank objectives, initiatives, and enforcement of company policy and procedures. Must have management and coaching skills that lead to a strong and stable team. Provide administrative and staff support to inside and outside sales initiatives. Individuals will perform daily tasks, including teller and personal banking functions when necessary. The Assistant Branch Manager must have a solid understanding of all functions within the branch, including but not limited to all teller transactions and special services; all personal banking transactions and cross sales; all business products and their corresponding systems and their requirements. This position will have a high limit of check cashing authority, with full transaction approval authority. This individual will participate in more specialized customer service telephone queues and tasks. The Assistant Branch Manager will act as back up to the Branch Manager as needed, including handling customer issues, problem solving and fee reversal requests within established authority limits. There will be a rigorous 6+ months training program for this position. Responsibilities: Service Strong customer service skills to provide FAB’s high standard of service. Responsible for branch service and operations including, but not limited to: Teller and Personal Banking transactions and special services. Check cashing authority with full transaction approval authority. Handling customer issues, problem solving and fee reversal requests; works towards improving branch profitability by making sound authorization approvals. Adhere to and uphold all written policies and procedures. Includes monitoring security, operations and personnel policies, and performing necessary audit functions for compliance. Maintain building space, appearance and equipment as needed. This will include directing the maintenance, securing supplies, working with other FAB departments and making cost effective expenditure decisions. Perform opening/closing procedures of the branch. This includes possession of keys as well as combinations to various vaults. Monitor all operations of the branch, including maintenance of the appropriate cash levels; authorize payment of checks within personal limits; monitor security of vault cash and consignment items; inspect surveillance equipment for working condition and quality of picture. Manage staffing level to ensure that the proper number of employees are staffed to serve customers appropriately. Ensure staff meets work deadlines and that responsibilities are completed on a timely basis. Sales Sales of deposit and loan products. Manage sales activities within the branch to meet or exceed goals. Develop and grow relationships with both internal and external customers. Assist in branch sales initiatives. Including, but not limited to: identifying customers for other products, such as investments and loans, and referring them to such; participation in calling programs to new/existing customers; preparation of mailers to new/existing customers. Participate in telemarketing and working of onsite trade shows and other sales related events. This should include involvement in community organizations. Leadership Promote teamwork and employee participation. Communicate effectively. Manage and coach team and individual performance. Select, retain, and develop qualified employees. Provide employee performance evaluations and feedback. Professional role model, including appearance and dress. Qualifications: Requires a bachelor’s degree or equivalent work experience. The incumbent should have 2 years of retail banking or related experience in a financial service or service industry. The incumbent must have a proven track record of successful service and sales performance. Must also have experience in personnel management/coaching. Very high level of written and verbal communication skills.Word processing, spreadsheets and a strong working knowledge of all software systems used in a branch. Assist other branches in close proximity when staffing levels necessitate.Travel to meetings, training and seminars as scheduled. A 40 - 50 hour work week not including after hours community events. Must be available to the branch during all working hours including Saturdays. What we offer: Because our associates are our most valuable resource, we recognize their contributions through competitive salaries and complete benefits. First American Bank is an Equal Opportunity Employer
Job Location:	01 - Elk Grove Village; 05 - Riverside; 08 - Lake Villa; 11 - Vernon Hills

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