Job Details | Service Engineer Specialist - (Job Number: 000B5L)

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Allstate Insurance Corporation

 Location: Northbrook, IL 60062 Document ID: A4354-0KAI Posted on: 2010-10-2510/25/2010 Job Type: Regular

Job Schedule:Full-time
2010-11-24
 

Service Engineer Specialist - (Job Number: 000B5L)

The purpose of our NOC (Network Operations Center) department is to provide 24x7 operational support for the enterprise data network and windows infrastructure. The scope of this job is to provide Level 2 support for the enterprise data and windows services including initial response support for incoming calls, network administration functions, network monitoring, and ticket management. The shift we are hiring for is a THREE DAY SHIFT, working Friday - Sunday. The shifts are either 11:00 a.m. - 12:30 a.m. or 11:00 p.m. - 12:30 p.m.

The position will be responsible for:

  1. Enterprise level 2 support for LAN/WAN, firewall, Internet, load-balancing, F5/Foundry, Windows - Active Directory/DNS/DHCP
  2. Perform trending of incidents and implement solutions
  3. Perform network monitoring and management tasks

Qualification

The skills required are:
  1. Basic troubleshooting and problem isolation
  2. Intermediate written and verbal communications
  3. Broad knowledge of networking/systems architecture
Experience Required:
1 - 2 years experience supporting LAN/WAN technologies
Computer Proficiency:
Strong experience with Cisco Systems equipment. Some experience with Network Management software. Practical experience with LAN & WAN topologies including Ethernet, Frame-Relay, Leased Lines, ATM and MPLS. Practical experience with IP Routing and routing protocols including OSPF and BGP. Experience with IPSec VPN technologies. Detailed understanding of each level of the OSI/TCPIP model. Experience with protocol analysis and application troubleshooting. Experience with Foundry ServerIron or F5 BigIP / DNS server load balancing and Bluecoat Web Proxy a plus. Knowledge of Windows Active Directory/DNS/DHCP, UNIX, Linux, and Firewalls a plus.

Allstate Corporation is an Equal Opportunity Employer.

     
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