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JPMorgan Chase
Document ID: A4062-0S29Ad Number: jpmorgan-100009566 Published on: 2010-03-1003/10/2010 Job Type: Regular
Job Schedule:Full-time
Published in: ChicagoJobs
2010-04-09
Mortgage Sales Supervisor, Sales Center, Downers Grove, IL
As seen in ChicagoJobs
Title: Mortgage Sales Supervisor, Sales Center, Downers Grove, IL
Location: IL-Downers Grove
About Chase Home Lending:
Chase originates $170 billion in residential mortgages and home equity annually, and services a portfolio of more than $500 billion. The home lending division serves borrowers nationwide through 2,400 local loan officers in 300 mortgage offices and 3,000 bank branches, as well as 450 representatives in call centers. In addition, the Chase Business-to-Business channel serves mortgage brokers and bankers in all 50 states through 15 processing centers and more than 700 account executives. Parent company JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.4 trillion and operations in more than 50 countries. Information about Chase's mortgage products and services is available atwww.chase.com.
In this role you will perform the following functions: Implement tactical goals, benchmarks, and operational procedures for the team; ensure new technology and systems are properly utilized by the team for maximum efficiency; interact with customers who have complaints and issues; hire, monitor and lead sales team; ensure proper utilization of Human Resources within the team to include training, monitoring, and day-to-day operations; ensure proper coordination between mortgage consultants and HLA's; Ensure a quality system is in force within the sales team; and manage pilot objectives to maximize retention efforts.
* Minimum of three years of telesales experience required
* Minimum of two years of sales supervision experience required
* Minimum of three years of mortgage experience required
* Excellent sales skills
* Highly organized and good time management skills
* Strong verbal and written communication skills
* Work as a team player
* General managerial experience
* Demonstrated ability in providing superior customer service
* Demonstrated experience in providing coaching
* Strong attention to details skills
* Proficient with Microsoft Applications (Word, Excel, Powerpoint)
* College degree preferred or equivalent work experience
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer,M/F/D/V.
Location: IL-Downers Grove
About Chase Home Lending:
Chase originates $170 billion in residential mortgages and home equity annually, and services a portfolio of more than $500 billion. The home lending division serves borrowers nationwide through 2,400 local loan officers in 300 mortgage offices and 3,000 bank branches, as well as 450 representatives in call centers. In addition, the Chase Business-to-Business channel serves mortgage brokers and bankers in all 50 states through 15 processing centers and more than 700 account executives. Parent company JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.4 trillion and operations in more than 50 countries. Information about Chase's mortgage products and services is available atwww.chase.com.
In this role you will perform the following functions: Implement tactical goals, benchmarks, and operational procedures for the team; ensure new technology and systems are properly utilized by the team for maximum efficiency; interact with customers who have complaints and issues; hire, monitor and lead sales team; ensure proper utilization of Human Resources within the team to include training, monitoring, and day-to-day operations; ensure proper coordination between mortgage consultants and HLA's; Ensure a quality system is in force within the sales team; and manage pilot objectives to maximize retention efforts.
* Minimum of three years of telesales experience required
* Minimum of two years of sales supervision experience required
* Minimum of three years of mortgage experience required
* Excellent sales skills
* Highly organized and good time management skills
* Strong verbal and written communication skills
* Work as a team player
* General managerial experience
* Demonstrated ability in providing superior customer service
* Demonstrated experience in providing coaching
* Strong attention to details skills
* Proficient with Microsoft Applications (Word, Excel, Powerpoint)
* College degree preferred or equivalent work experience
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer,M/F/D/V.
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