Job Details | Instruction Design Consultant - (Job Number: 0008Q0)

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Allstate Insurance Corporation

 Location: Barrington, IL 60010 Document ID: A3391-0BHQ Posted on: 2010-04-2604/26/2010 Job Type: Regular

Job Schedule:Full-time
2010-05-26
 

Instruction Design Consultant - (Job Number: 0008Q0)

The Instruction Design Consultant will be responsible for leading development, design and delivery of full life cycle training for call center representatives providing emergency roadside assistance for strategic wholesale and retails clients.
Job Characteristics:
  • Researches, documents and develops all training materials in clear, concise and professional manner as required for product, partner, customer service, soft skills and system related training for existing and new client programs.
  • Develops training solutions that enhances the customer experience, optimizes available CSR toolsets and supports business objectives including expense targets.
  • Works closely with both internal and vendor training professionals to build training content.
  • Ensure accuracy of all training documentation, CSR aid materials and on line reference tools providing ease of use and logical access. Ensure materials are current and fulfill client based business requirements.
  • Facilitate all aspects of training delivery. Measures delivery effectiveness and make changes as appropriate. Optimizes use of technology and training delivery in support of expense management.
  • Conducts informal/formal training needs assessments to analyze current performance, identify training gaps and tailor future training delivery.
  • Participates in product, client QA calibration and monitoring sessions and incorporates findings in training content
  • Interface with client, relationship management, and functional leadership in order to ensure attainment of key performance metrics.

Qualification

Unique Skill Sets / Requirements
  • 5 years experience Instructional Design and Training Methodologies
  • Interface with a 24/7/365 operation
  • Ability to organize and present training materials
  • Effective verbal and written communication skills
  • Ability to manage numerous priorities across multiple locations
  • Develop and maintain strong product and process knowledge with attention to
    detail by line (Wholesale and Retail) across a variety of IT platforms
  • Technical aptitude in relation to CSR toolset and interfacing systems/processes
  • Bachelor's degree or equivalent education and/or experience
  • Proficient in Robohelp and Captivate to support blended learning environment

Allstate Corporation is an Equal Opportunity Employer.

     
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