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Show Printable JobCustomer Service Representative
As seen in ChicagoJobs
Customer Service Representative
Job ID:
13394
Location: Chicago, IL
Full/Part Time:
Part-Time
Regular/Temporary:
Temporary
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Company Profile
Vangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education, and healthcare organizations. Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities. Every employee is valued for their talents and contributions, and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company. Vangent is an Equal Opportunity Employer M/F/V/D.
Responsibilities
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
- Maintain a current understanding of the processing procedures to respond to numerous phone inquiries.
- Adhere to the Privacy Act as it relates to the confidentiality of information released.
- Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external).
- Maintain up-to-date knowledge of Center for Medicaid/Medicare Services (CMS) regulations and policies as they apply.
- Assist with the delivery of internal employee training for new and temporary employees as requested.
- Report problems that occur and assist with the resolution.
- Utilize databases and written materials to look up and provide information to telephone inquiries.
- Respond to telephone inquiries within the set departmental staffing and time parameters.
- Maintain appropriate documentation of phone inquiries.
- May be required to work Vangent scheduled holidays. Overtime may be required.
- Perform other related duties as assigned.
Provide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Period).
- Handle and Process enrollments accurately using client system.
- Answer accurately all questions relating to Formulary look up and billing and payment utilizing the appropriate applications.
Qualifications
High School diploma or equivalent required.
- Minimum 6 months call center experience required with Medicare/Medicaid or medical experience a plus.
- Must be able to speak English clearly and professionally
- Must be able to type a minimum of 25 WPM.
- Ability to effectively work within established contractual turnaround times required.
- Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team is required.
- Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations.
~CB~
Return to Previous Page
Job ID:
13394
Location: Chicago, IL
Full/Part Time:
Part-Time
Regular/Temporary:
Temporary
Return to Previous Page
Company Profile
Vangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education, and healthcare organizations. Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities. Every employee is valued for their talents and contributions, and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company. Vangent is an Equal Opportunity Employer M/F/V/D.
Responsibilities
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
- Maintain a current understanding of the processing procedures to respond to numerous phone inquiries.
- Adhere to the Privacy Act as it relates to the confidentiality of information released.
- Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external).
- Maintain up-to-date knowledge of Center for Medicaid/Medicare Services (CMS) regulations and policies as they apply.
- Assist with the delivery of internal employee training for new and temporary employees as requested.
- Report problems that occur and assist with the resolution.
- Utilize databases and written materials to look up and provide information to telephone inquiries.
- Respond to telephone inquiries within the set departmental staffing and time parameters.
- Maintain appropriate documentation of phone inquiries.
- May be required to work Vangent scheduled holidays. Overtime may be required.
- Perform other related duties as assigned.
Provide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Period).
- Handle and Process enrollments accurately using client system.
- Answer accurately all questions relating to Formulary look up and billing and payment utilizing the appropriate applications.
Qualifications
High School diploma or equivalent required.
- Minimum 6 months call center experience required with Medicare/Medicaid or medical experience a plus.
- Must be able to speak English clearly and professionally
- Must be able to type a minimum of 25 WPM.
- Ability to effectively work within established contractual turnaround times required.
- Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team is required.
- Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations.
~CB~
Return to Previous Page
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