Client Partner Client Engagement



Job ID: 5779

Location: US-IL-Chicago

Posted Date: 10/1/2009

Category: Client Services/Account Services - All



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Overview:

Razorfish is one of the largest interactive agencies in the world and currently has more than 2,000 employees in 20 offices in seven countries (Australia, China, France, Germany, Japan, the United Kingdom and the United States) focusing exclusively on digital marketing and technology. Each office is filled with opportunities for people who want to invent the digital future. It's a big challenge, but it's a big Internet, and there's work to be done.

Client Partners will serve as primary contact for day-to-day activities and shares accountability for the client. The Client Partner is responsible for senior to mid-level leadership/guidance to accounts that are managed by SADs and Ads. The Client Partner will also have the potential to sell full suite of all Razorfish services to a specialized industry and will lead Account Planning sessions with leadership team.



Responsibilities:

Senior Client and Industry Relationships:

* Potential to sell full suite of all Razorfish services

* Owns senior level client relationships and works to contribute strategic value beyond day-to-day operations

* Shares responsibility for 100% client retention by maintaining mid to senior level relationships allowing us to: proactively identify client risks or opportunities and manage client teams to effectively respond to these client needs

* Industry thought leader. Ability to develop a broader industry network of clients and contacts through speaking and publishing

* Provide thought leadership to help guide clients in the digital space

* Acquire and develop long-term relationships with key strategic clients at the senior mgmt level

* Build strong rapport, new and existing clients

* Successfully manages the master service agreement (MSA), statement of work (SOW) and change requests.

* Ability to qualify leads and close new business

Engagement P&L Ownership:

* Communicates progress of revenue to budget forecast to the team throughout the year

* Attains P&L targets through a combination of existing business contributions and new business development

* Works with GVP, VP/CP to set revenue and margin targets by account. Monitors P&L fluctuations to proactively identify risks and opportunities

* Generate invoices on schedule and collect fees using guidelines set by the Razorfish finance department

* Assists in setting account investment priorities. Executes on investments and monitors progress and results

* Consistently cultivates a portfolio of new business efforts

Team Management:

* Responsible for ensuring core account teams are in place on foundation and HiPo accounts

* Responsible of providing status updates on assigned accounts -- regularly monitoring overall account health, project status, opportunities, risks, etc

* Lead highly skilled client delivery teams to enhance and deepen client relationships:

* Identify key issues that are associated with clients within their industry

* Identify specific challenges and determine priority for them

* Drive team to solution

* Maintains a low staff turnover across the engagement

* Assist PM to manage resource management matters to the best interest of the client and region

* Directly supervises 1-5 employees; carries out and ensure managers carry out supervisory responsibilities in accordance with AARF policies and employment laws.

* Builds team expertise through mentoring and training

* Works with GVP and other team members to develop and/or promote best practices for the team

* Elevates issues around direct report compensation to manager.



Qualifications:

*

10+ years of related industry experience, preferably consulting, interactive, agency or direct marketing experience

* College degree required, MBA or other advanced degree preferred

* 7+ years of demonstrated track record of developing senior level client relationships - strong client references are necessary

* Experience managing teams of 10+ people

* Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, direct marketing, strategy, analytics, technology, and new emerging trends

* Recognized industry expertise in product and services for one key industry. (e.g. retail, automotive, financial services, tech, pharma) Marketing expertise a plus in existing relationships with Business, IT or Marketing executives within Fortune 2000 companies

General Skills and Knowledge:

* Creative thinking and analytical problem solving

* Strong interpersonal and communication skills

* Ability to collaborate effectively at all levels and functions

* Strong client-service orientation

* Track record of leadership, coaching and mentoring abilities

* Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines

* Sound business acumen; strategic skills

* Ability to lead a team effectively and provide direction to other members on the team

* Strong negotiation skills

* Industry experience with digital transformation solutions

* Demonstrated prowess in all MS Office programs

This is a full-time opportunity.