View Job
This job posting is no longer active on ChicagoJobs.com and therefore cannot accept online applications.
This posting cannot receive an online application from your ChicagoJobs.com account. To apply, follow the employer's instructions within their job description.
QPS Companies
Document ID: A3042-0PVFAd Number: qpsco-1358817 Published on: 2010-02-2402/24/2010 Job Type: Regular
Job Schedule:Full-time
Published in: ChicagoJobs
2010-03-26
Customer Service
As seen in ChicagoJobs
Job ID:
Title: Customer Service
Location: Gurnee, IL
Job Type: Full Time
Category: Customer Service
Pay Rate:
Post Date: 00/00/0000
Job Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL FUNCTIONS:
* Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
* Solicit sale of new or additional services or products.
Job Requirements:
* High school diploma or equivalent.
* At least 6 months of previous Customer Service experience.
* Solid work history and a strong attention to detail.
* Must pass QPS??? screening process.
* Excellent verbal and written communication skills.
* Must be reliable and responsible.
Title: Customer Service
Location: Gurnee, IL
Job Type: Full Time
Category: Customer Service
Pay Rate:
Post Date: 00/00/0000
Job Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL FUNCTIONS:
* Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
* Solicit sale of new or additional services or products.
Job Requirements:
* High school diploma or equivalent.
* At least 6 months of previous Customer Service experience.
* Solid work history and a strong attention to detail.
* Must pass QPS??? screening process.
* Excellent verbal and written communication skills.
* Must be reliable and responsible.
 |
|
|
|
|
|
|
|
|
|
|
|
Show Printable Job
© 2025